Shipping Policy
Processing Time
All orders are processed and prepared for shipment within 1–2 business days (excluding weekends and holidays).
Shipping Options & Delivery Times
USA:
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- Standard delivery: 7-10 Business days; Free
- Express delivery: 3-6 Business days; 25 USD
Europe:
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- Standard delivery: 5-12 working days; Free
- Express delivery: 4-6 working days; 28 USD
- Norway and Switzerland standard delivery: 10-20 working days; Free
- Norway and Switzerland express delivery: 4-6 working days; 28 USD
- Free express shipping on orders over 450 USD
International:
| Region | Standard cost | Standard Time | Express Cost | Express Time |
| Canada | Free | 7 - 10 days | 25 USD | 3 - 4 days |
| Australia | Free | 8 - 12 days | 25 USD | 3 - 4 days |
| New Zealand | Free | 7 - 9 days | 25 USD | 3 - 4 days |
| Rest of the world | Free | 5 - 12 days | 25 USD | 3 - 4 days |
Free express shipping worldwide on orders over 450 USD
Customs & Duties: Customers are responsible for any customs duties or import charges. Please take note of import duty rates in your country. All prices include VAT/GST.
We partner with USPS, UPS, FedEx, and DHL as well as local delivery providers to ensure reliable delivery.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your package’s journey to you.
Shipping Delays
While we strive to meet delivery estimates, delays due to carrier issues, customs, weather, or unforeseen circumstances may occur. If your order is significantly delayed, contact us at hello@zedarii.com for assistance.
Lost, Damaged, or Missing Items
Damaged/Defective Items: Report issues within 5 days of delivery, and we’ll gladly offer a replacement or refund.
Lost Packages: Contact us if tracking shows your package as "delivered" but you haven’t received it. We’ll work with the carrier to resolve the issue.
Address Accuracy
Double-check your shipping address at checkout! We are not responsible for orders shipped to incorrect addresses provided by customers.
Returns & Exchanges
We offer a 30-day Return Policy! Notify us within 5 days of delivery if you’re unsatisfied with your product.
Return Shipping: Customers cover return shipping costs unless the error is ours.
See our Return Policy for full details.
Holiday Season Notice
During peak periods (e.g., November–January), processing times may extend by 1–3 business days due to high order volume.
Need Help?
Contact us at hello@zedarii.com for any shipping-related questions. We’re here to help!